Frequently Asked Questions

Playback on my device is jittery or freezes.

Playback issues are usually caused by weak Internet speed or bandwidth. Our video player defaults to an “Auto” setting, but this may not always detect the best connection speed for your network, in which you may need to select it manually.

To change the quality setting, please click on the gear icon in the lower right hand corner of the video player and select your desired quality rate. For slower connections, we recommend 540p.

If you are still having issues, you may need to close extra browser tabs or applications that may be using up bandwidth. Lastly, if applicable, be sure to disable your VPN connection, as this is also known to cause issues.

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