Frequently Asked Questions

Inner Dimension Academy

  • Our goal is to have Part 2 available later in 2021, but it will be dependent on when we can film safely with students again. So at this time the release date is TBD.
  • For Part 2, you will receive 2-3 times more content from Part 1.
  • If you complete Parts 1 and 2 you will receive a 200hr certification from Inner Dimension Academy.
  • The regular price for Part 2 has not been determined yet, but the combined price of Part 1 and Part 2 will be around $1,000 USD.
  • Part 2 will be more similar to other teacher trainings, and will deep dive into poses, alignment and the building blocks of teaching.

We do not offer refunds for Inner Dimension Academy purchases. The online training fee is billed prior to commencing the training. In exchange for our promise to always provide you with high-quality training, we expect you to keep your commitment to pay and go through classes. This includes making sure that you have the infrastructure and technology in place to be able to adequately access the training.

If you are unclear whether you can stream the classes to your preferred device, we recommend testing the promo video first before purchasing.

If unforeseen circumstances arise, you can always email us for further assistance.

Our unique Holistic Yoga Flow method is a differentiating factor. Weaving thematic power yoga with life-changing philosophy, we focus not just on the asanas but the entire experience. We also train teachers how to teach a class that is rooted within the ancient tradition of yoga, but also accessible to modern times. In addition to respecting safe alignment and smart sequencing, we equally explore the transformative nature of yoga philosophy.

We’ve created this training for serious students who have maintained a consistent practice for at least 6 months. The master classes are instructed with the assumption that participants have a foundational understanding of safe, sound alignment for the postures most frequently found in a power yoga practice.

However, we recommend this training for anyone who is serious about their yoga practice, regardless of whether you want to teach or not. What you learn you’ll be able to utilize for the rest of your life. This includes beginners and advanced yogis.

Part 1 focuses on the Holistic Yoga Flow method that is unique from other teacher trainings.

Part 2 will deep dive into poses, alignment and the building blocks of teaching.

If you already have a 200hr YTT, Part 1 will be considered continuing education, and you will learn how to teach in the Holistic Yoga Flow style. We’ve had students who have completed other 200hr courses that have greatly benefited from our teaching, so we recommend at least Part 1. However, Part 2 will be more similar to other teacher trainings, and may be repetitive information, depending on the quality of your previous training.

  • For Part 1, you will receive 5 Master Classes (375 minutes of classes), 16 lectures (340 minutes of content), a digital booklet, a 3-day calendar, access to our exclusive private HYF community group, and a 30hr certification from Inner Dimension Academy.
  • For Part 2, you will receive 2-3 times more content, and a 200hr certification from Inner Dimension Academy if you have completed Part 1, as well.
  • This teacher training consists of 100% pre-recorded content.
  • There are no live phone calls, classes or video chats.
  • There are no issues with time zone differences.
  • You can start and end the teacher training when the time is right for you.
  • You can go through the content at your own pace.
  • Part 1 will take you approximately 30 hours, which includes watching the Master Classes, lectures and doing homework. This is not a definitive number and is dependent upon your learning style and material retention.
  • All materials and classes are in English.
  • Senior Holistic Yoga Flow teachers will be available for assistance in the Facebook group.

All certifications will be issued by Inner Dimension Academy and will include Travis and Lauren’s signatures.

  • Part 1: 30hrs
    • You will receive a certificate based on completing 100% of the practices, lectures and homework. Completion will be 100% based on the honor system.
    • You may also submit this certificate to Yoga Alliance for 30 hours of Continuing Education credits in the form of non-contact hours. However, Yoga Alliance may have a max number of non-contact hours that they will accept.
    • Look for The Holistic Yoga Flow Teacher Training (Part 1) on the Yoga Alliance site.

 

  • Part 2: 200hrs
    • If you complete both Parts 1 and 2 you will receive a 200hr certificate issued by Inner Dimension Academy.
    • Part 2 participants will be required to film a class in English that will be reviewed by a senior Holistic Yoga Flow teacher, with additional support by Travis and Lauren. In the rare instance that one of our senior teachers fluently speaks your preferred language, we can consider that option.
    • You will be required to have at least one student in your class.

Certifications are given to participants upon completion of the outlined requirements, and we expect all participants to retain the highest levels of integrity and honesty.

 

Will a certificate by Inner Dimension Academy be recognized in my home country / at my studio / place of employment?

  • When you complete our Holistic Yoga Flow Online Teacher Training Parts 1 and 2 you will be qualified to teach yoga.
  • Whether your country / yoga studio / place of employment will accept the certificate will depend on the yoga studio / employer. Studios are more likely to be interested in how you teach a class and may require a test run. However, Travis and Lauren are both recognized and respected in the global yoga community.
  • We also provide the training as-is, and cannot warrant or guarantee any sort of employment opportunities or future events.
  • If you do require a Yoga Alliance-certified training, please attend our in-person training, which will resume again in 2022.

The regular price for Part 1 is $350 USD. The regular price for Part 2 has not been determined yet, but the combined price will be around $1,000 USD.

If you do not already have basic yoga props, you will need:

  • 1 yoga mat
  • 2 yoga blocks
  • 1 bolster
  • Notebook or journal for homework
  • We recommend Manduka products but you are welcome to use what works best for you.

  • We have priced Inner Dimension Academy trainings to be very affordable compared to other online and in-person teacher trainings. We hope you will feel the quality, time and effort put into the experience.
  • We offer early bird discounts at the release of a training. This information is shared via our email newsletter and social media, and the discount has an expiration date.
  • We do not offer additional discounts for multi-program purchasers or Inner Dimension TV subscribers.
  • Payments are due in full and we do not offer payment plans at this time. Fortunately, because this is 100% pre-recorded content there is no official start or end date.

 

Inner Dimension TV is committed to supporting and representing a diverse range of teaching voices. To help facilitate this, we are offering tuition-free scholarships for Black, Indigenous, People of Color, and Latinx for our Inner Dimension Academy training programs on an as-need basis.

If you are interested in applying, please email us and use the scholarship dropdown and let us know the following:

  • What group do you identify with (Black, Indigenous, Person of Color, Latinx)?
  • Why are you a good candidate for this scholarship?

We respond to all scholarship applicants who are approved for a scholarship position within one week. If you do not hear back from us after seven days, the scholarship positions have been filled by other candidates.

Can I download the classes, lectures and class materials?

You may access the Master Classes and lectures via our website as streaming video. You may download the class materials as a PDF.

Can I stream your teacher training videos to my device? 

The videos for the Holistic Yoga Flow Teacher Trainings work in the same way as our Inner Dimension TV classes. If you are not already a subscriber, then we recommend testing out your set up with the promo video, which is available to watch without a purchase.

Can I watch the Master Classes and Lectures on YouTube?

These Master Classes and lectures will not be available any other way, such as via YouTube.

Can I watch the Master Classes and Lectures via the Inner Dimension TV app?

No, the Inner Dimension Academy videos will not available via the Inner Dimension TV app.

I am an Inner Dimension TV subscriber but I created a separate account for Inner Dimension Academy. Can I combine the two accounts?

Unfortunately we cannot merge accounts. You will need to cancel one and you will lose your progress in the canceled account. Please reach out to customer service and let us know how you’d like to proceed.

  • Holistic Yoga Flow Teacher Training Parts 1 and 2 are 200hrs when completed in full.
  • Part 1 = 30hrs
  • Part 2 = 170hrs
  • The content is the same that you would receive in our in-person 200hr teacher training.
  • Part 1 will focus on the Holistic Yoga Flow elements, which include thematic power yoga, yin yoga, restorative yoga, meditation, pranayama, chanting, subtle anatomy, philosophy, Ayurveda, and lifestyle components.
  • Part 2 will be more similar to other teacher trainings, and will deep dive into poses, alignment and the building blocks of teaching.

Will you be offering an in-person 200hr TT?

Yes, we will resume in-person Yoga Alliance-certified 200hr teacher trainings outside of the USA in summer 2022. We do not have any details at this time, but if you’d like to find out more, please make sure you’re signed up for our email newsletters.

Is a Holistic Yoga Flow 200hr Teacher Training Certificate required to enroll in your 300hr training?

  • At this time we do not have a definitive answer, but it is possible we will require Holistic Yoga Flow (Part 1) to be completed before enrolling in the Holistic Yoga Flow advanced series.

When will the online 300hr Teacher Training be released?

  • The release of our advanced teacher training will be contingent upon COVID-19 restrictions, but we hope in 2021.

When will you have an in-person 300hr Teacher Training? 

  • At this time we do not have plans to hold an in-person 300hr teacher training.

When will you teach the advanced yoga modules, such as the Get Clear or Pranayama and Meditation Level 2 Training? 

  • Due to the uncertainty of COVID-19, we do not have any plans to teach certain advanced in-person trainings.

 

What are the Pros of an Online Teacher Training?

  • Ability to do it on your own time
  • Significantly less money
  • No travel
  • Don’t have to take time away from work or family
  • Less time commitment
  • Convenience of studying at home
  • Engage with an even greater circle of students from around the world online than you would with an in-person training

What are the Cons of an Online Teacher Training?

  • No personal relationship with the teachers and students
  • No face-to-face community
  • Not able to learn from the other students while in a class setting
  • Questions may not be answered in real time
  • Don’t receive a Yoga Alliance certificate
  • Requires a good deal of motivation and dedication to study online

All of the Master Classes are 75 minutes long and are sequenced to an incredibly thematic theme. Because of the length, they are catered toward intermediate and advanced students, and provide a more in-depth experience into the vast dimensions of yoga.

App

If you have not signed up for a trial/subscription yet you will need to sign up at innerdimensiontv.com/join first on a website browser.

Yes, we have iOS and Android apps, which are available in their respective stores. You will need to sign up for a subscription first at innerdimensiontv.com/join before signing in to the app.

iOS App

  • Apple TV: Yes! Our app was designed to cast to your TV from an iPhone or iPad via AirPlay.
  • Chromecast: Yes! Make sure you have version 1.1.0 or later.
  • Roku: No. Please see our FAQ within “Devices” on how to stream the browser website to your Roku.
  • Amazon Fire TV Stick: No.

Android App

  • Apple TV: Yes, as long as you download a third-party mirroring app.
  • Chromecast: Yes!
  • Roku: No. Please see our FAQ within “Devices” on how to stream the browser website to your Roku.
  • Amazon Fire TV Stick: Yes, as long as you download a third-party mirroring app. We are still troubleshooting potential issues with mirroring via Fire Stick.
  • Device mirroring: You can mirror your device’s screen on your TV using a third-party app, like Miracast.

If you have a saved password in your desktop/laptop computer browser, please try logging in and typing the password manually vs. letting the browser log you in automatically. If it’s the correct password, type the password into the Notes app, and then copy and paste it into the Inner Dimension TV app. Just make sure there are no extra blank spaces at the end of your password. If this still doesn’t work, please contact Support.

After favoriting a class, navigate to Favorites (indicated by the heart icon), and swipe down. Your favorited class should appear immediately. If it does not appear, try closing out the app and opening it up again.

Click on the three horizontal dots in the upper right corner of the video you want to delete. A box will appear asking you to DELETE DOWNLOAD.

 

To confirm that a class has successfully downloaded to your app, the “Download Class” button will be replaced with a “Play Class” button. Then, go to Downloads (). If it is not showing up there, swipe down to refresh the page. Your downloaded class should appear.

Downloads are not shared between devices. If you download a class onto your iPhone/Android phone, you will also need to download it to your iPad/Android tablet, and vice versa.

  • My device is in Low Power Mode.
  • Goes to sleep.

If your device is in Low Power Mode, you will need to turn that setting off and plug your device into an outlet.

If your Android device goes to sleep, please change the Auto-Lock time (under Display & Brightness) to Never while playing a video.

If your iOS device goes to sleep your class will still play.

Please leave your feedback via our contact form so our team can address it in a future update.

Unfortunately at this time our iOS app does not support dynamic type, so if your font size on your phone is set to be larger, it will not adjust the font size on our app. We hope to address this accessibility issue in a future update.

Our Android app will adjust the font size but may distort the layout.

General

We’re so happy you have enjoyed the music in our yoga classes. We put a lot of time and effort into selecting pieces or creating original scores for our classes, programs and series.

For our weekly classes, we often select music from a couple different music licensing sites.

For our original programs, such as Level Up 108, Flexibility & Beyond and Meditation 101, we work with our long-time composing partner, Ryan Richko. You can find his music here: BandCamp, Spotify and iTunes.

Sleep Well series:

A lot of the music in the Sleep Well series is from Ryan Richko’s album, Vibrations, which is available in all digital music stores.

Spotify – https://open.spotify.com/album/2XaD107aBdkWNsTGLE8kQY?si=p0-9M0jWR425p37uxdkAqg

iTunes – https://music.apple.com/us/album/vibrations/1531983752

How it works

  • The refer-a-friend program works if you, as an active and paying subscriber, refers a friend who signs up and becomes an active and paying subscriber.
  • Signing up for a trial and canceling before the trial is up does not qualify.
  • You will receive the value of one month’s credit in your account.
    • Monthly subscribers will receive their next invoice for $0.00.
    • Annual subscribers will receive their credit at their next annual renewal.
  • You may receive referral credit for more than one person but monthly subscribers will receive only one credit per month.
  • Referrals are checked at the beginning of each month and credit will take between 1-2 months to receive, depending on the dates people become paying subscribers.
  • Referrals are checked for (2) cycles before being crossed off the list, and will need to be resubmitted if they sign up more than two months after the referral.
  • Please use our referral system. We do not accept email requests.

I want to refer a friend

  • Login to innerdimensiontv.com.
  • At the bottom of every page is a referral form.
  • Enter your friend’s email address, and they will receive a referral email with an incentive to sign up.
  • If they sign up with a different email address than what you submitted, please resubmit a new form so that the correct email is in our system.
  • You will receive an email notification from customer service if you are receiving credit.
  • Please use our referral system. We do not accept email requests.

I signed up based on my friend’s referral. How do they get credit?

  • If you received an Inner Dimension TV referral email, your info is in the system.
  • Referrals are checked at the beginning of each month and credit will take between 1-2 months to receive, depending on when you became a paying customer.
  • If you used an email address other than the one from where you received the referral email, please have your friend resubmit a new form so that the correct email address is in our system.
  • If you signed up based on their personal recommendation (not our official referral email) please have your friend submit a form so that your info is in our system.
  • Please use our referral system. We do not accept email requests.

 

 

We strive to provide timely customer service during business hours (Monday-Friday, Pacific Standard Time – Los Angeles). On occasion we will respond during the evenings, weekends and on holidays, but if you do not hear back immediately you will receive a response the following business day.

Most of our newer classes will offer an option to practice without music. In the overview description on the class page, look for this text: “For a version of the class without a music soundtrack, click here.”

Classes from programs, such as Level Up 108, are scored with original music and are not available without a soundtrack.

We also offer curated music playlists on Spotify that complement different class styles and lengths. You can preview the musical tracks on our Books & Music page.

We receive many questions related to modifications and adjustments for person-specific issues. However, we highly recommend working with your healthcare provider to come up with a solution that will best fit you. If we are able to provide a personalized response, please note that we require up to 72 hours.

Getting Started

Inner Dimension TV is for all levels. Everyone is welcome. For those new to yoga, our platform includes “Yoga for Beginners,” a comprehensive 28-day introduction to the foundational poses of Power Yoga to ensure you develop safe, smart alignment. There are also other Gentle, Yin, Restorative, Meditation and Pranayama practices that are perfect for beginners, too. For those who wish to maintain and/or grow their practice, Inner Dimension TV offers a wide range of classes, including practices with inversions and suggested modifications, that will challenge your strength, balance and stamina.

Please take breaks as often as necessary and skip any poses or sequences that do not feel appropriate for you.

If this is your first foray into yoga, welcome! We highly recommend starting with the basics and completing our Yoga for Beginners program to learn the poses safely, and modifications for your body.

If you consider yourself an intermediate beginner, feel free to start with any all levels classes. We also recommend Yoga 30 for 30 and Journey to Yoga. Of course, make sure to supplement with other styles such as gentle, yin and meditation along the way!

Inner Dimension TV is for all types of yogis!  If you’re totally new to yoga and want to start with the basics, the “Yoga for Beginners” program would be a great place to start.

If you want to jump right in to more active flows, feel free to start with any class. We’ve heard from many users that progressing from the 10-day “Journey To Yoga” program to the 30-day “Yoga 30 for 30,” then to the more advanced “Level Up 108” series is a great way to grow your practice and feel a sense of accomplishment.  Of course, make sure to supplement with other styles such as gentle, yin and meditation along the way!

You can sign up for a 10-day trial at innerdimensiontv.com/join. You will simply need to choose between a monthly or annual subscription, and then enter in your login credentials and billing information. If Inner Dimension TV is not right for you, simply cancel your subscription before the trial is over. The date your credit card will be charged is in your account settings under Subscriptions. If you would prefer to change the subscription type (monthly vs. annual), contact Customer Service.

If your card is declined during set up, we don’t have visibility into the decline code. You will need to reach out to your bank or card provider for more information.

We suggest you have a yoga mat and any suggested props mentioned before each practice. Restorative Yoga relies on the use of props, so for these practices we suggest having 1-2 yoga blocks, and a yoga bolster or stack of folded blankets.

Devices

If you are having issues with your Chromecast connection, please review this site to see if there are any changes you can make: https://www.muo.com/tag/choppy-chromecast-streams/

 

 

There are several ways to play Inner Dimension TV classes on your TV. Below are some examples of how our customers are accessing the site.

  • Apple TV: AirPlay icon on the browser video player (Safari) or via your Mac computer
  • iOS device to TV: Apple Lightning to Digital AV Adapter, plugged into your tv
  • Android device to TV: USB-C to HDMI adapter cord, plugged into your tv
  • Chromecast: Cast link within the Chrome or Microsoft Edge browser, or our iOS and Android apps
  • Fire Stick: Using a third-party app, such as TV Cast for Fire Stick. Some users have had luck with the Silk browser.
  • Google Home: Cast button
  • Laptop: HDMI cable plugged into your tv
  • Xbox: Microsoft Edge Explorer browser
  • Roku: Download a third-party app, such as “iWebTV: Cast Web Videos to TV”. In Roku, select Streaming Channels. Install the iWebTV channel. On your phone, open the iWebTV app and enter innerdimensiontv.com into the search bar. Login and navigate to the class you want. Press play on a class, and a pop-up will appear, asking you to “Click to link to device”. Click “To TV”. Your video should play on your TV.

Users with a smartTV:

You may be able to access the site by using a web browser app on your Smart TV and then navigating to innerdimensiontv.com. However, our site is not fully compatible with all smart TV browsers.

For more crowdsourcing solutions, please visit our Facebook group post.

You can watch innerdimensiontv.com classes on your phone, laptop, tablet and smart TV browsers. However, our site is not fully compatible with all smart TV browsers.

At this time classes accessed via Inner Dimension TV are only available as a streaming option. Specific yoga programs (Yoga 30 for 30, Flexibility & Beyond and Journey to Yoga) are also available to purchase as standalone products, which allows you to download the videos and watch them offline.

Subscriptions

If your account has become inactive, please contact us and we will activate it as soon as possible.

After you cancel your account within your account settings, you will still have access to your subscription until the end of your billing cycle, and it will say “Yes” under Active. However, it will also say “Stopped” under Subscription. If you want to double check, you can always contact us.

It is highly likely that you have two active subscriptions. Contact us and we will update your account and refund you for the duplicate charge.

To gift a 1-month ($15), 3-month ($45), 6-month ($90) or 12-month ($120) subscription, complete the contact us form and choose Gift Subscription from the drop down. Once we receive your request, we’ll charge your account on file for the purchase of the gift subscription or send you an invoice, and then send you the details for your gift recipient.

Unlimited streaming is $15 billed monthly. You may cancel your subscription at any time by going to the Subscriptions tab within My Account.

If you would like to commit to a year subscription, unlimited streaming is $120 billed annually, and is charged in full after your 10-day free trial. There are no refunds after the trial period has ended.

You can pay for your Inner Dimension TV subscription with the following credit cards:

  • Visa
  • Mastercard
  • Discover
  • AMEX

We do not currently accept:

  • credit or debit cards without a CVC security code
  • PayPal
  • Apple Pay
  • Amazon Pay
  • Google Pay

Your credit card will not be charged during your free 10-day trial. After your trial ends, your credit card will be charged on a monthly or yearly basis, depending on which subscription you purchased, unless you cancel before the trial ends.

You may cancel your subscription at any time by going to the Subscriptions tab on the My Account page. However, we do not offer refunds or partial credits for unused subscriptions.

Please contact us via the Contact Form and we will change your subscription plan. You will be charged the annual rate at your next billing cycle.

Please contact us via the Contact Form and we will change your subscription plan. However, we do not offer refunds on annual subscriptions, and your monthly subscription will not begin until the end of your billing cycle.

At this time we are not offering any coupons or discounts. However, please make sure you have signed up for the Inner Dimension TV email list, which is how you will hear about any specials first.

We have not accepted the coupon code used in Travis’ Be Ultimate podcasts since January 2020.

We will be sorry to see you go. You may cancel your subscription at any time by going to the Subscriptions tab within My Account. You will still have access to your account until the expiration date. However, we cannot refund you for any remaining time.

You may update your credit card at any time by going to the Subscriptions tab on the My Account page.

Payments are non-refundable and there are no refunds or credits for partially used periods. Following any cancellation, however, you will continue to have access to the service through the end of your current billing period.

Programs & Classes

Series are typically comprised of a collection of carefully curated existing and new classes focused on a particular theme to help you explore a particular type or aspect of practice or achieve unique goals.

Programs are intended to be a more comprehensive challenge and take longer to produce. There’s usually a specially composed score, and more production value than our typical classes.

If you have completed a program, such as Level Up 108, and would like to reset your completion status to 0% so you can start over, visit the program’s main page on Inner Dimension TV via a web browser (not the app). There is a reset button above the program title.

Your subscription includes access to all of our classes and programs. That includes Level Up 108.

The following programs are included with your Inner Dimension TV subscription:

  • Yoga Detox 30
  • Level Up 108
  • Flexibility & Beyond
  • Yoga 30 for 30
  • Journey to Yoga
  • Initiating the Mother
  • Meditation 101
  • Yoga for Beginners
  • And many more!
  • You also receive unlimited streaming access to our weekly classes and monthly series.

The Ultimate Yogi is not available on Inner Dimension TV, and we do not offer customer support for this product. However, you can purchase The Ultimate Yogi at udaya.com.

Level Up 108 was primarily designed for intermediate and advanced yogis. However, that doesn’t mean people of all levels can’t participate in the program.

For those completely new to yoga, our platform includes “Yoga for Beginners,” a 28-day introduction to the foundational poses of Power Yoga to ensure you develop safe, smart alignment.

We would then recommend continuing with “Journey to Yoga” and/or “Yoga 30 for 30” to gain strength and continue practicing the poses.

Once you feel ready for Level Up 108, modify poses, take breaks as often as necessary, and skip poses or sequences that do not feel appropriate for you.

At this time our yoga classes do not feature subtitles or closed captioning.

Gentle Yoga is a slow, sweet and relaxing practice. Gentle Yoga involves very minimal strength-oriented postures, as the intention is to gently dissolve physical tensions and melt away mental stresses.

Yin Yoga is holding a relaxed posture for 3-5 minutes, exerting positive stress on the subtle body tissues as a way to trigger the body’s natural repair response, thus leading to stronger and more supple joints.

Restorative Yoga intends to achieve physical, mental and emotional relaxation with the aid of props. By using props, such as bolsters, blankets and blocks, there is very little effort of any kind. With the feeling of being fully supported, your body and nervous system can relax completely.

The following programs are no longer available as standalone purchases: Flexibility and Beyond, Yoga 30 for 30 and Level Up 108.
If you purchased a standalone program in the past, we are unable to refund the purchase, or apply the credit to an Inner Dimension TV subscription.

Troubleshooting

If you are having issues with your Chromecast connection, please review this site to see if there are any changes you can make: https://www.muo.com/tag/choppy-chromecast-streams/

 

 

You may be experiencing this error message on our site due to your browser or extensions settings.

  • Safari > Preferences > Security > Internet Plug-ins
    • Make sure that “Allow Plug-ins is enabled.
  • Safari > Preferences > Extensions
    • Uncheck boxes beside all extensions and test.
    • Enable extensions one by one and test.
    • To uninstall an extension, select it and click the “Uninstall” button.
  • Try a different browser, such as Chrome.

App

  • If you viewed a class in offline mode, you will not get a completion mark. You will need to play the class in online mode to get a checkmark.
  • If you are on wi-fi, simply play the class again and move the timer to the end. Close out the class window and refresh the app. The green checkmark should appear automatically. If it still doesn’t appear, please try on a web browser using the same steps.

Website

  • If you played a class on the website and the green check mark didn’t appear, simply play the class again and move the timer to the end. Close out the class window and refresh the browser. The green checkmark should appear automatically. If it still doesn’t appear please try another browser, such as Chrome. Your browser settings may be prohibiting the check mark.

If you are having an issue where you have to enter in your username and password each time you visit the site, you will need to update your Internet browser settings.

DESKTOP

Chrome: Chrome > Preferences > Autofill > Passwords > Auto Sign-In > click this option so it’s blue

Safari: Safari > Preferences > Autofill > click User names and passwords

Firefox: Firefox > Preferences > Privacy & Security > Logins and Passwords > click these options

 

IPAD OR IPHONE

Safari: Settings > Safari > Privacy & Security > uncheck Block All Cookies

 

If you are not seeing your Level Up 108 check marks and it says 0% complete even though you’ve been moving through the program, it’s most likely due to you not being logged into the site.  Please try logging in first. If you are having an issue where you have to enter in your username and password each time you visit the site, you will need to update your Internet browser settings.

Chrome: Chrome > Preferences > Autofill > Passwords > Auto Sign-In > click this option so it’s blue

Safari: Safari > Preferences > Autofill > click User names and passwords

Firefox: Firefox > Preferences > Privacy & Security > Logins and Passwords > click these options

Playback issues are usually caused by weak Internet speed or bandwidth. Our video player defaults to an “Auto” setting, but this may not always detect the best connection speed for your network, in which you may need to select it manually.

To change the quality setting, please click on the gear icon in the lower right hand corner of the video player and select your desired quality rate. For slower connections, we recommend 540p.

If you are still having issues, you may need to close extra browser tabs or applications that may be using up bandwidth. Lastly, if applicable, be sure to disable your VPN connection, as this is also known to cause issues.

Our site is optimized for Google Chrome. Older browsers (such as Internet Explorer 8) may not function properly with our video player. To download the latest version of Chrome, please click here. You may also need to choose a lower stream quality. Once a video starts playing click on the gear icon in the lower right on the video player to choose a different option.

You may also need to remove the ad blockers extension from your web browser.