Frequently Asked Questions

We strive to provide timely customer service during weekday business hours (Pacific Standard Time). On occasion we will respond during the weekend, but please note that if you do not hear back immediately, you will receive a response the following business day.

Inner Dimension TV is for all types of yogis!  If you’re totally new to yoga and want to start with the basics, the “Yoga for Beginners” program might be a great place to start.

If you want to jump right in to more active flows, feel free to start with any class. We’ve heard from many users that progressing from the 10-day “Journey To Yoga” program to the 30-day “Yoga 30 for 30,” then to the more advanced “Level Up 108” series is a great way to progress and feel a sense of accomplishment.  Of course, make sure to supplement with other styles such as gentle, yin, meditation, etc. along the way!

Inner Dimension TV is for all levels. Everyone is welcome. For those new to yoga, our platform includes “Yoga for Beginners,” a comprehensive 28-day introduction to the foundational poses of Power Yoga to ensure you develop safe, smart alignment. There are also other Gentle, Yin, Restorative, Meditation and Pranayama practices that are perfect for beginners, too. For those who wish to maintain and/or grow their practice, Inner Dimension TV offers a wide range of classes, including practices with inversions and suggested modifications, that will challenge your strength, balance and stamina.

Please take breaks as often as necessary and skip any poses or sequences that do not feel appropriate for you.

Gentle Yoga is a slow, sweet and relaxing practice. Gentle Yoga involves very minimal strength-oriented postures, as the intention is to gently dissolve physical tensions and melt away mental stresses.

Yin Yoga is holding a relaxed posture for 3-5 minutes, exerting positive stress on the subtle body tissues as a way to trigger the body’s natural repair response, thus leading to stronger and more supple joints.

Restorative Yoga intends to achieve physical, mental and emotional relaxation with the aid of props. By using props, such as bolsters, blankets and blocks, there is very little effort of any kind. With the feeling of being fully supported, your body and nervous system can relax completely.

We suggest you have a yoga mat and any suggested props mentioned before each practice. Restorative Yoga relies on the use of props, so for these practices we suggest having 1-2 yoga blocks, and a yoga bolster or stack of folded blankets.

To gift a 3-month ($45), 6-month ($90) or 12-month ($120) subscription, contact us at [email protected] with the gift recipient’s first and last name. Once we receive your request, we’ll charge your account on file for the purchase of the gift subscription and send you the details to send to your gift recipient.

Unlimited streaming is $15 billed monthly. You may cancel your subscription at any time by going to the Subscriptions tab within My Account.

If you would like to commit to a year subscription, unlimited streaming is $120 billed annually, and is charged in full after your 10-day free trial. There are no refunds after the trial period has ended.

Your credit card will not be charged during your free 10-day trial. After your trial ends, your credit card will be charged on a monthly or yearly basis, depending on which subscription you purchased, unless you cancel before the trial ends.

You may cancel your subscription at any time by going to the Subscriptions tab on the My Account page. However, we do not offer refunds or partial credits for unused subscriptions.

Please contact us via the Contact Form and we will change your subscription plan. You will be charged the annual rate at your next billing cycle.

You may update your credit card at any time by going to the Subscriptions tab on the My Account page.

We will be sorry to see you go. You may cancel your subscription at any time by going to the Subscriptions tab within My Account. You will still have access to your account until the expiration date. However, we cannot refund you for any remaining time.

We offer classes with and without music. Special programs and meditations typically contain original music to complement the practices, while the standalone classes do not. Some students choose to play their own selected music on a separate system for classes absent of music. We also offer curated music playlists on Spotify that complement different class styles and lengths. You can also preview the musical tracks on our Books & Music page.

You can stream Inner Dimension TV on your phone, laptop, tablet and smart TV (with a web browser app).

If you are having an issue where you have to enter in your username and password each time you visit the site, you will need to update your Internet browser settings.

DESKTOP

Chrome: Chrome > Preferences > Autofill > Passwords > Auto Sign-In > click this option so it’s blue

Safari: Safari > Preferences > Autofill > click User names and passwords

Firefox: Firefox > Preferences > Privacy & Security > Logins and Passwords > click these options

 

IPAD OR IPHONE

Safari: Settings > Safari > Privacy & Security > uncheck Block All Cookies

 

If you are not seeing your Level Up 108 check marks and it says 0% complete even though you’ve been moving through the program, it’s most likely due to you not being logged into the site.  Please try logging in first. If you are having an issue where you have to enter in your username and password each time you visit the site, you will need to update your Internet browser settings.

Chrome: Chrome > Preferences > Autofill > Passwords > Auto Sign-In > click this option so it’s blue

Safari: Safari > Preferences > Autofill > click User names and passwords

Firefox: Firefox > Preferences > Privacy & Security > Logins and Passwords > click these options

To watch Inner Dimension TV on a television, many of our customers mirror the videos from a laptop to their TV by using Chromecast, Apple TV or Amazon Firestick. You can also connect an HDMI cable from your laptop to your TV, thus mirroring your laptop’s content on your television.

Users with a smartTV:
While we’re working on creating an app that will give users the most seamless experience on smart TVs, you can still access the site by using a web browser app on your Smart TV and then navigating to innerdimensiontv.com. However, our site is not fully compatible with all smart TVs.

At this time classes accessed via Inner Dimension TV are only available as a streaming option. Specific yoga programs (Yoga 30 for 30, Flexibility & Beyond and Journey to Yoga) are also available to purchase as standalone products, which allows you to download the videos and watch them offline.

Playback issues are usually caused by weak Internet speed or bandwidth. Our video player defaults to an “Auto” setting, but this may not always detect the best connection speed for your network, in which you may need to select it manually.

To change the quality setting, please click on the gear icon in the lower right hand corner of the video player and select your desired quality rate. For slower connections, we recommend 540p.

If you are still having issues, you may need to close extra browser tabs or applications that may be using up bandwidth. Lastly, if applicable, be sure to disable your VPN connection, as this is also known to cause issues.

Our site is optimized for Google Chrome. Older browsers (such as Internet Explorer 8) may not function properly with our video player. To download the latest version of Chrome, please click here. You may also need to choose a lower stream quality. Once a video starts playing click on the gear icon in the lower right on the video player to choose a different option.

If you still have trouble, please reach out to us at connect@innerdimensiontv.com and we’ll get back to you with assistance as soon as possible.