We are a growing business with a small but dedicated team who strives to give you the best service possible. When contacting us during normal business hours/days, it may take 24-36 hours for us to reply. It may be slightly longer if you are reaching out during major U.S. holidays or one of our peak promotional periods. Occasionally we will respond beyond business hours, but if you do not hear back immediately, you will receive an email the following business day.