Frequently Asked Questions

My Level Up 108 progress has disappeared

If you are not seeing your Level Up 108 check marks and it says 0% complete even though you’ve been moving through the program, it’s most likely due to you not being logged into the site.  Please try logging in first. If you are having an issue where you have to enter in your username and password each time you visit the site, you will need to update your Internet browser settings.

Chrome: Chrome > Preferences > Autofill > Passwords > Auto Sign-In > click this option so it’s blue

Safari: Safari > Preferences > Autofill > click User names and passwords

Firefox: Firefox > Preferences > Privacy & Security > Logins and Passwords > click these options

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