Frequently Asked Questions

My app crashes when…

  • My device is in Low Power Mode.
  • Goes to sleep.

If your device is in Low Power Mode, you will need to turn that setting off and plug your device into an outlet.

If your Android device goes to sleep, please change the Auto-Lock time (under Display & Brightness) to Never while playing a video.

If your iOS device goes to sleep your class will still play.

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