Frequently Asked Questions

I didn’t get a green check mark for completing a class

App

• If you viewed a class in offline mode, you will not get a completion mark. You will need to play the class in online mode to get a checkmark.
• If you are on wi-fi, simply play the class again and move the timer to the end. Close out the class window and refresh the app. The green checkmark should appear automatically. If it still doesn’t appear, please try on a web browser using the same steps.

Website

• If you played a class on the website and the green check mark didn’t appear, simply play the class again and move the timer to the end. Close out the class window and refresh the browser. The green checkmark should appear automatically. If it still doesn’t appear please try another browser, such as Chrome. Your browser settings may be prohibiting the check mark.

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