Firestick Questions

Unfortunately, we don’t specifically support Amazon Firestick at this time. However, members using the Firestick have been able to cast from our App by first downloading an app called Airstream onto their Firestick. If casting from a PC to a Smart TV with a Firestick, users must first power on the TV before initiating casting […]

Chromecast Questions

If you are having issues with your Chromecast connection, please review this site to see if there are any changes you can make:    

Safari browser error code: 224002

You may be experiencing this error message on our site due to your browser or extensions settings. Safari > Preferences > Security > Internet Plug-ins Make sure that “Allow Plug-ins is enabled. Safari > Preferences > Extensions Uncheck boxes beside all extensions and test. Enable extensions one by one and test. To uninstall an extension, […]

I didn’t get a green check mark for completing a class

App If you viewed a class in offline mode, you will not get a completion mark. You will need to play the class in online mode to get a checkmark. If you are on wi-fi, simply play the class again and move the timer to the end. Close out the class window and refresh the […]

My password won’t save and I have to log in each time

If you are having an issue where you have to enter in your username and password each time you visit the site, you will need to update your Internet browser settings. Additionally, you have the option to select “Remember Me” to avoid entering your username or password each time you log in. DESKTOP Chrome: Chrome […]

Playback on my device is jittery or freezes.

Playback issues are usually caused by weak Internet speed or bandwidth. Our video player defaults to an “Auto” setting, but this may not always detect the best connection speed for your network, in which you may need to select it manually. To change the quality setting, please click on the gear icon in the lower […]